Payment Policy — Due Upon Receipt (Residential clients only)
Effective immediately, residential invoices are due upon receipt. This update helps us keep schedules reliable, pay our teams promptly, and continue delivering the quality you expect.
What’s changing
Residential invoices: Payment is due upon receipt of the invoice.
Where to pay: Through our secure Client Hub (link in every invoice).
Payment methods: Credit/debit card, ACH/bank, Apple Pay, Google Pay.
Saved payment + Auto-Pay: You can securely save a card/bank on file and enable Auto-Pay so invoices are paid automatically on the due date.
Why we’re doing this
Faster, clearer billing so you always know where things stand
Fewer scheduling disruptions and better crew availability
Sustained quality—timely payment supports wages, training, and supplies
How to pay (2 easy options)
Pay from the invoice email/text → click “View & Pay Online”
Log into Client Hub → view invoices, save a payment method, and toggle Auto-Pay
Need monthly consolidated billing? Ask us—we’ll review if your account qualifies.
Notes & policies
This policy applies to residential clients only; commercial accounts, construction companies or property managers follow contract terms of 30 days.
Client Hub & Online Payments Policy – Residential Services
Effective September 15, 2025
At New Image Cleaning Services, we’ve made paying for your cleanings simple, convenient, and secure through our Client Hub.
Beginning September 15, 2025, we will no longer accept cash, checks, or Zelle payments for residential services.
All payments must be made online through the invoice link you receive after your cleaning.
The Client Hub allows you to:
We accept a variety of secure payment options, including credit and debit cards.
This change helps ensure faster, safer, and more reliable payment processing for both you and our office team.
Same-Day Cancellation Policy
We carefully schedule our cleanings to provide reliable service for all clients.
If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance so we can adjust our schedule accordingly.
Cancellations made less than 24 hours before your appointment, or if we arrive and are unable to access the property, will result in a $50 same-day cancellation fee.
This policy helps us compensate our team for reserved time and maintain fair scheduling for all clients.
48-Hour Satisfaction Guarantee
Your satisfaction is our top priority! If you are not completely satisfied with your cleaning, please let us know within 48 hours of your service.
We will gladly return to re-clean the specific areas of concern at no additional charge. Please note that this guarantee applies only to the areas originally cleaned during the service and does not cover new messes or conditions that occur after our visit.
If concerns are reported after 48 hours, a separate service fee will apply. To help us address your concerns quickly and accurately, please send photos or videos when possible.
Our goal is to ensure every client is happy with the quality and consistency of our work.
Extra Services Policy
Our quotes and service rates are based on the specific cleaning tasks agreed upon at the time of scheduling.
If additional work or extra duties are requested during the appointment — or if the cleaning takes significantly longer than usual due to conditions outside the agreed scope — additional charges may apply.
Any extra time required beyond the scheduled service will be billed at our standard hourly rate.
This policy helps ensure fairness to both our clients and our cleaning teams by accounting for the time and effort needed to complete your service properly.
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