Terms of Services

Residential Policies & Client Information

Payment Policy — Due Upon Receipt (Residential Only)

Effective September 15, 2025

All residential invoices are due upon receipt. This policy allows us to maintain reliable scheduling, pay our teams promptly, and continue delivering consistent, high-quality service.

How to Pay

Payments must be made online through our secure Client Hub using the invoice link sent after your cleaning.

Accepted payment methods:

• Credit & debit cards
• ACH / bank transfer
• Apple Pay & Google Pay

You may also:

• Save a payment method securely on file
• Enable Auto-Pay so invoices are paid automatically on the due date

Note: Cash, checks, and Zelle are no longer accepted for residential services.

Commercial Accounts

This policy applies only to residential clients. Commercial clients, construction companies, and property managers follow their contracted payment terms (typically Net 30).

Client Hub & Online Payments

The Client Hub allows residential clients to:

• View and pay invoices securely
• Save preferred payment methods
• Access service history and upcoming appointments

This system ensures faster, safer, and more reliable payment processing for both clients and our office team.

Service Rates

• Residential Cleaning: $39 per person, per hour
• Window Cleaning: $45 per person, per hour
• Power Washing: $45 per person, per hour

Please note:

• Rates are charged per person, per hour
• Crew size depends on the scope of work
• Final invoices reflect the total combined hours worked by the entire crew

Supplies & Equipment

• Our team provides all standard cleaning supplies and equipment
• If you prefer specific products to be used, please notify us in advance and we will gladly accommodate when possible

Extra Services & Out-of-Scope Work

Quotes and service rates are based on the tasks agreed upon at the time of scheduling.

If additional services are requested during the appointment—or if conditions require significantly more time than expected—additional charges may apply.

• Extra time beyond the scheduled scope is billed at our standard hourly rate
• This policy ensures fairness to both clients and cleaning teams

Same-Day Cancellation & Rescheduling Policy

We carefully schedule our cleanings to provide reliable service for all clients.

• Please notify us at least 24 hours in advance to cancel or reschedule
• Cancellations made less than 24 hours before the appointment, or if our team arrives and cannot access the property, will result in a $50 same-day cancellation fee

This fee helps compensate our team for reserved time and scheduling costs.

48-Hour Satisfaction Guarantee

Your satisfaction is our priority.

• If you are not fully satisfied, please notify us within 48 hours of service completion
• We will return at no additional charge to re-clean the specific areas of concern
• This guarantee applies only to areas originally cleaned and does not cover new messes or conditions occurring after service

Requests submitted after 48 hours may be considered additional services and subject to a service fee.
Photos or videos are encouraged to help us address concerns quickly and accurately.

Communication Policy

For consistent and efficient communication, please contact us using one of the following:

• Office: (602) 765-3737
• Text: (831) 850-0628
• Client Hub: via your account portal
• Email: info@newimagecleaning.com

Thank you for choosing New Image Cleaning Services. We appreciate your trust and look forward to continuing to serve you with professionalism and care.